DNA Diagnostic For Animals – Toronto, ON » FAQ

How long does it take to receive results?

admin — Wed, 21 Oct 2009 10:09:54 +0000

- For infectious diseases, it takes 2 business days.
- For profiles, it takes 3 business days.
- For genetic tests, it takes 7-10 business days.

What kind of samples can I send?

admin — Wed, 21 Oct 2009 10:09:31 +0000

Whole blood in a lavender top EDTA tube is acceptable for all of the infectious disease and genetic tests. Other samples that can be sent are tissue, feathers, feces, and swab, depending on what test you want done.

How can I contact you?

admin — Wed, 21 Oct 2009 10:08:52 +0000

You can contact us by one of three methods:
(1) Phone: 289-553-5230 or toll-free: 1-877-371-1551
(2) Fax: 289-553-5232
(3) Email: info@healthgene.com

Where are you located?

admin — Wed, 21 Oct 2009 10:08:32 +0000

We are located at the following address:
9131 Keele Street, Unit A2
Concord, ON L4K 0G7
Canada

Who do I make the money order out to?

admin — Wed, 21 Oct 2009 10:08:10 +0000

HealthGene Corporation

How can I pay and when do I pay?

admin — Wed, 21 Oct 2009 10:07:49 +0000

You can pay by one of four methods:
(1) Cash
(2) PayPal (order@healthgene.com)
(3) Credit Card (VISA, MasterCard)
(4) Money Order
There is a payment section on the submission form where you can fill out the method of payment. Payment is to be sent with the submission form and sample.

How much does the avian DNA test cost?

admin — Wed, 21 Oct 2009 10:07:06 +0000

The test costs $15.00 for blood samples (plus 5% GST for Canadian clients only) per bird. This price includes the certificate and postage.
There is a volume discount on orders of 20 tests or more, bringing the cost down to $14.00 per bird (must be submitted together for discount to be applied).

How can I receive my results?

admin — Wed, 21 Oct 2009 10:06:46 +0000

There are four ways you can receive your results:
(1) By phone
(2) By fax
(3) By email
(4) By mail
There is a section on the submission form where you can specify how you would like to receive your results. The certificate(s) will be mailed to you within a week of receiving the result(s).

How long does it take to receive results?

admin — Wed, 21 Oct 2009 10:06:23 +0000

Once we receive the sample, it takes 1-2 business days to receive results.

How do I send the sample?

admin — Wed, 21 Oct 2009 10:05:56 +0000

You can send the sample by regular mail or by a courier (FedEx, Purolator, etc).